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A 30-day limited warranty and unlimited complimentary email technical support are provided with your JC WAVE products purchase. Should you experience a problem and JC WAVE Technical Support determines there is a hardware defect, JC WAVE will repair or replace your Black Box at no charge. Please read complete warranty for details.
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To return an item to JC WAVE, follow our two step process:
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Your Return Authorization Code. Email to support@jcwave.com and you will be given a Return Authorization Code and address to mail your return. Write this code at the bottom of your original invoice.
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Package Your Return. Include all original packaging and collateral material and mail to the address provided.
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Check your e-mail and/or log into your myJCWAVE account. We will notify you by e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.
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You must follow these instructions exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at support@jcwave.com.
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* JC WAVE will not be responsible for loss or damage of return shipments.
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Returns & Exchange Policy
